Privacy Statement  

For Telecom Bedrijfscommunicatie B.V., trading as Telecom Pneumatic Tube Systems (hereinafter referred to as “Telecom”), the protection of personal data is extremely important. We also believe it is important to inform you clearly and transparently about this. In this privacy statement, we explain how we handle your personal data.

Article 1 – Which personal data do we process?

Telecom may process the following personal data about you, among others:

• Your first and last name;
  
• Your telephone number;
  
• Your address details;
  
• Your email address;
  
• Your company name;
  
• Data regarding your activities on the website;
  
• Other personal data that you actively provide.
  

Article 2 – Why do we process your personal data?

There are various purposes for which we may process your personal data. For example, we process your personal data in connection with offering products and services, sending newsletters, and handling, managing, and invoicing agreements.

Article 3 – On what legal grounds do we process your personal data?

Any organisation processing personal data may only do so if there is a legal basis. We process personal data based on the following legal grounds, among others:

• With your consent;
  
• For the performance of an agreement;
  
• To comply with a legal obligation;
  
• Legitimate interest.
  

Article 4 – How long do we retain your personal data?

We do not retain personal data longer than necessary for the purpose for which your data is processed. Once we no longer need your personal data for that purpose, we will delete it. However, in some cases we are legally required to retain your data for a longer period, for example to comply with legal obligations.

Article 5 – With whom may we share your personal data?

Telecom does not sell, rent, or lease customer lists to third parties. However, Telecom may provide your data to third parties if required to do so by law.

In some cases, the personal data you provide may also be processed by third parties. These third parties are bound by contractual and legal obligations to treat your personal data confidentially and to respect your privacy. They only have access to the personal data necessary to perform their work. Where required, Telecom will enter into a data processing agreement with these third parties.

Article 6 – How do we protect your personal data?

We take both technical and organisational measures to secure the personal data we process. We do this by selecting an appropriate level of security based on the risks involved. In doing so, we consider the latest technologies, the costs of the measures, and the nature of the data we process. We also take into account the possible risks to the rights and freedoms of employees, which may vary in severity and likelihood.

Article 7 – What privacy rights do you have?

Under Article 13 paragraph 2 sub b of the General Data Protection Regulation (GDPR), everyone has the right to access, rectify, or erase their personal data, or to restrict processing concerning them. You also have the right to object to processing and the right to data portability.

Would you like to exercise any of these rights? Please send us a message stating which right(s) you wish to exercise. Our contact details can be found at the bottom of this privacy statement.

Please always clearly identify yourself. This ensures that we do not modify or delete the wrong person’s data. There may be situations in which we cannot or may not comply with your request. This depends on various circumstances, but we will always inform you accordingly. For more information about your rights, please visit the website of the Dutch Data Protection Authority.

Normally, we will process your request within one month. In some cases, this may take longer. If so, we will inform you and explain why additional time is required.

Article 8 – Right to withdraw consent

If Telecom processes your personal data based on your consent, you may withdraw that consent at any time. From that moment onward, we will no longer process your personal data unless there is another legal basis for doing so.

Article 9 – Filing a complaint

If you wish to file a complaint regarding the use of your personal data, you may send an email to exportdesk@telecom.nl. We will handle every complaint internally and communicate further with you about it.

In addition, you always have the right to file a complaint with the supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). If you believe that Telecom does not comply with privacy regulations as set out in the General Data Protection Regulation (GDPR), you may submit a complaint via the following link:
https://autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap

Article 10 – Contact details

Telecom Pneumatic Tube Systems
Address: Gildenweg 14, 3334 KC Zwijndrecht
Telephone number: 010-4470022
Email address: exportdesk@telecom.nl